Naval Sea Systems Command (NAVSEA) has awarded HigherEchelon, Inc an Indefinite Delivery, Indefinite Quantity (IDIQ) contract for a wide range of Engineering, Technical, and Programmatic Services and Solutions. HigherEchelon in response to task orders issued under this contract by the Naval Sea Systems Command and all other authorized ordering agencies, will provide services that possibly cover the entire range of mission areas supported by the services and technical capabilities of the various ordering offices, as well as provide professional support services to the Navy, DTRA, and Marine Corps organizations. Services within the functional areas may be performed under this contract for new product areas, programs, or missions, which are assigned to these activities during the life of the contract. Additionally, activities may provide limited support under this contract to other Department of Defense (DoD), non-DoD, or Joint agencies for work that is integrally related to product areas and mission requirements.
HigherEchelon takes the role of providing program management, engineering solutions and support to the Army, Air Force, Navy and Marines very seriously. The personnel that are provided by HigherEchelon have a high level of competency and are thoroughly vetted prior to joining supported programs and projects. There is a process that ensures the competency and delivers consistent results. Quality in a service organization is highly dependent on communication, especially a clear understanding of the customer expectations and perceptions of work being performed. For this reason, HigherEchelon places a high degree of focus on clarifying the scope and objectives of the project prior to developing a proposal. Essentially, quality begins before the proposal is even delivered. Once a project has been awarded, HigherEchelon focuses on the following review sessions in order to maintain alignment with the customer and exceed expectations:
HigherEchelon monitors and maximizes Quality. Currently, the routine reviews identified previously are held between the HigherEchelon Senior Vice-Presidents and the customer to ensure customer satisfaction. Routine (daily/weekly) Quality Control is managed by the lead HigherEchelon employee on the project and varies between projects. Short duration projects may not have interim reviews, but they will all have pre-engagement and project closeout meetings